First Line Technology: Achieving 20% Profit Margin Increase with NetSuite’s Unified ERP

First Line Technology

First Line Technology: Achieving 20% Profit Margin Increase with NetSuite’s Unified ERP

First Line Technology, a developer of critical solutions for first responders and federal agencies, sought to streamline operations by consolidating multiple disconnected systems into a single ERP. By adopting NetSuite, First Line saw profit margins rise from 40% to 60%, reduced internal cycle times, and gained real-time visibility to support strategic growth.

Company

First Line Technology

Location

Chantilly, Va.

Industry

General

Key Business Challenges

Fragmented Systems

Multiple platforms for accounting, CRM, and MRP created inefficiencies and data synchronization issues.

Efficiency Needs

Long cycle times and process bottlenecks hampered operational flow and responsiveness.

Scalability and Support

First Line needed a scalable ERP with expert support for ongoing improvement and alignment with best practices.

Netsuite Solutions

First Line deployed NetSuite ERP, CRM, Inventory Management, and Advanced Customer Support to transform operations:

Unified ERP System: NetSuite replaced disjointed systems with a single, integrated platform, eliminating data sync issues.
Process Efficiency Gains: NetSuite’s built-in best practices reduced internal order cycle time from 32 minutes to under four, boosting efficiency by up to 100%.
Enhanced Customer Support: With Advanced Customer Support (ACS) and Learning Cloud Support, First Line receives expert guidance, maximizing the platform’s value across the organization.

“I could not find a better customer support team. ACS has brought in experts to fix issues quickly and maximize our investment,” says Amit Kapoor, President.

Real Results

Profit Margin Increase

Gross profit margins rose from 40% to 60%, with continued improvement.

Operational Efficiency

Consolidating systems streamlined workflows and enabled real-time data access for faster, informed decisions.

Scalable Growth Platform

NetSuite’s visibility and data insights support First Line’s strategic planning and alignment with its most profitable opportunities.

Conclusion

NetSuite has enabled First Line Technology to unify its operations, drive profit growth, and gain the flexibility to adapt and scale. With improved efficiency, real-time insights, and robust customer support, First Line is poised for sustained success.

Ready to unify and scale your business? Discover how NetSuite can support your growth and efficiency.

Not Sure Where to Start? Schedule Your Complimentary Consultation.

Connect with Cumula 3's Experts

We understand the demands of the construction industry. Choose a time that works best for you to discuss your business goals and learn how NetSuite and Cumula 3 can help.

Having trouble seeing the calendar?

Schedule a Demo