CartridgesDirect: Boosting Efficiency and Saving $7,000 in Costs with NetSuite’s Unified Platform

CartridgesDirect, an Australian provider of printer cartridges, needed a unified system to improve customer experience and support business growth. By consolidating three systems into NetSuite, CartridgesDirect gained real-time inventory accuracy, seamless e-commerce operations, and a unified customer view that enhances service.

Company

Location

Melbourne, Australia

Industry

General

Key Business Challenges

Fragmented Systems

Managing multiple systems created inefficiencies, hindering customer experience and operational agility.

Customer Service Improvement

A single view of customer data was essential for personalized service and efficient support.

Cost Reduction

Consolidating systems was critical to reduce middleware expenses and simplify processes.

Netsuite Solutions

CartridgesDirect deployed NetSuite with SuiteCommerce Advanced to unify operations and support growth:

Real-Time Customer Insights: NetSuite provides a centralized, real-time view of customer data, enabling faster, personalized service.
Enhanced E-commerce Experience: SuiteCommerce Advanced offers real-time inventory and pricing updates, improving the online shopping experience.
Cost and Efficiency Gains: Consolidating systems has saved over $7,000 on middleware, simplifying operations and cutting costs.

“We plan to integrate all core processes within NetSuite, giving employ

Real Results

Increased Order Capacity

With NetSuite, CartridgesDirect manages around 150 daily orders, streamlining payroll, shipping, and warehouse processes.

Expansion-Ready Platform

NetSuite supports growth into new markets and the addition of new products, including plans for a threefold increase in SKUs.

Improved Customer Experience

A unified customer view and real-time data enhance CartridgesDirect’s ability to provide top-notch service.

Conclusion

NetSuite has transformed CartridgesDirect’s operations, driving efficiency, cost savings, and enhanced customer service. With a unified platform, CartridgesDirect is well-prepared to scale as it expands into new markets and adds products to meet rising demand.

Ready to scale your business? Discover how NetSuite can streamline operations and enhance customer experience.

Not Sure Where to Start? Schedule Your Complimentary Consultation.

Connect with Cumula 3's Experts

We understand the demands of the construction industry. Choose a time that works best for you to discuss your business goals and learn how NetSuite and Cumula 3 can help.

Having trouble seeing the calendar?

Schedule a Demo